Ityala lokumangalela i-AT & T ngokuqhuba 'ngesithiyelo kunye nesikimu sokutshintsha'

Ichongwe kuqala ngu-Ars Technica, ityala lesenzo leklasi lafakwa ngokuchasene ne-AT & T kwiveki ephelileyo kwiNkundla yeSithili sase-US kwiSithili saseMantla saseCalifornia. Abamangali babanga ukuba isizwe esiphethe indawo yesibini enkulu sisebenzisa 'isithiyelo kunye neswitshi yokutshintsha' ngokuhlawulisa abathengi into ebizwa ngokuba yi 'Administrative Fee' eyi- $ 1.99 ngenyanga. Ukugcwaliswa kuphawula ukuba umrhumo awukhankanywanga kumaxabiso apapashiweyo eAT & T & apos.

Abamangali bakhalaza ukuba i-AT & T iyayifihla intlawulo kwii-invoice zayo zabathengi kwaye 'ngokulahlekisayo' ibonisa intlawulo njengerhafu okanye umrhumo kurhulumente. Kodwa kufayil, i-AT & T ityholwa ngokubiza imali eyi-1.99 yenyanga ngenyanga umrhumo wolawulo ukuze ikwazi ukubhengeza umyinge wenyanga ongezantsi kunemali ehlawulwa ngabathengi bayo. Kwaye ngelixa umnikezeli ngaphandle kwamacingo ekhankanya intlawulo kwiwebhusayithi yakhe, isuti ithi ulwazi lungcwatyiwe & apos; nzulu ngaphakathi 'kwesiza kunye neepos; isebenza ukuqhubela phambili inkohliso kunye nesikimu ngokucebisa ukuba umrhumo woLawulo ubotshelelwe Iindleko ezinxulunyaniswa ne-AT & T yokubonelela ngeenkonzo zefowuni ezingenazingcingo (intlawulo yokuqhagamshela kunye neentlawulo zokuqeshisa indawo kwiseli). ' Abamangali benza inqaku lokuba ukuba inkcaza yenkampani ephetheyo kunye nemirhumo ichanekile, i-1.99 yeedola kufuneka ibandakanywe kwiindleko zenyanga zesicwangciso.

Abathengi be-AT & T abahlawula le ntlawulo inyanga nenyanga banokujoyina inyathelo leklasi


I-AT & T iyavuma kwindawo yayo ukuba umrhumo ayiyiyo irhafu, kwaye ayifuneki ngurhulumente nangona idwelisiwe kwii-invoice zabathengi phantsi kwecandelo elibhalwe 'Ukurhafiswa kunye neMirhumo.' Oku kongeza kwingcamango yokuba i-1.99 yeedola ehlawulwa ngabathengi be-AT & T inyanga nganye yirhafu okanye intlawulo karhulumente. Kwaye abathengi be-AT & T batyholwa ngokungachazelwa umrhumo de bafumane i-invoice yabo yokuqala emva kokuba bebhalisile kwisicwangciso.

'I-AT & T ibhengeza ngokubalaseleyo iirhafu ezithile zenyanga zerhafu yezicwangciso zayo zenkonzo ehlawulelwe ngaphandle kwentambo. Emva koko, emva kokuba abathengi betyikitye, i-AT & T ngenene ihlawulisa amaxabiso aphezulu ngenyanga kunokuba abathengi bethenjisiwe kwaye bevumile ukuhlawula. I-AT & T ngokufihlakeleyo inyusa amaxabiso okwenyani ngokubethelela kubo bonke abathengi abangahlawulwanga ngaphandle kwamacingo & rsquo; amatyala ngenyanga nganye ngento ekuthiwa yi & ldquo; Administrative Fee & rdquo; (okwangoku yi-1.99 yeedola inyanga nenyanga kwifowuni nganye) ngaphezulu kwexabiso elipapashiweyo. Imali yoLawulo ayichazwanga kubathengi ngaphambi okanye xa besayina, kwaye enyanisweni, ayaze ichazwe ngokwaneleyo nangokunyanisekileyo kubo. Imali ekuthiwa yi-Administrative Fee ayisiyonyani, kodwa ke yindlela nje ye-AT & T yokuhlawulisa ngaphezulu ngenyanga ngenkonzo ngokwayo ngaphandle kokubhengeza amaxabiso aphezulu'Umthetho ofakwe kwi-AT & T
Ikhonkco elincinci ekuprintweni okuhle kwiwebhusayithi ye-AT & T & apos; iya kutyhila umrhumo wolawulo wenyanga-Ummangalelwa utyhola i-AT & T ngokuqhuba isithiyelo kunye nesikimu sokutshintshaIkhonkco elincinci ekuprintweni okuhle kwiwebhusayithi ye-AT & T & apos; iya kuveza umrhumo wolawulo ngenyanga
I-AT & T ekuqaleni yongeze umrhumo wolawulo wama-61 eepesenti ngo-2013 ; ngelo xesha, sabonisa okooku kuyakuzisa umphathi ophethe i-500 yezigidi zeerandi kwingeniso. Umrhumo uye wanyuswa kathathu ngumphathi wenqanaba langoku. Iwebhusayithi yenkampani iphawula ukuba umrhumo 'unokutshintsha amaxesha ngamaxesha njengoko iindleko ze-AT & T & apos zitshintsha.' Ekuzikhuseleni, i-AT & T ithi, 'Ityala alilunganga. Lo ngumrhumo oqhelekileyo, kwaye siyazisa kubathengi bethu. '
Abamangali bacela inkundla ukuba ikhuphe i-AT & T yokuthintela inkampani ukuba 'ibhengeze ubuxoki' amaxabiso ezicwangciso zayo ezingenazingcingo kwaye ifihle iindleko zokwenyani. Bafuna inkundla ukuba iqinisekise isuti njengesiqhelo, kwaye iyalele ukuba i-AT & T ihlawule umonakalo kunye nembuyekezo kubamangali nakumalungu eklasi.
Ukuba ungumthengi we-AT & T ohlawule umrhumo wolawulo inyanga nenyanga, unokuqhagamshelana namagqwetha aphethe ityala ngokunqakraza eli khonkco .